Privacy Policy

1. Introduction

This Privacy Policy explains how myscreenverse ("myscreenverse", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website, sign up for an account, or use our cloud-based digital signage platform (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve the Service. The types of information we collect include:

• Account information: name, email address, business name, and password when you create a myscreenverse account.
• Billing information: plan details and payment information, processed securely by our payment providers.
• Content you upload: images, videos, playlists, and other media you upload to manage your screens.
• Device and usage data: information about the screens and media players connected to your account, including status, pairing, and playback logs.
• Technical data: IP address, browser type, device identifiers, and general usage analytics collected automatically when you use our website or dashboard.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide the core features of the Service.
• Process payments and send billing-related communications.
• Provide customer support and respond to your requests.
• Monitor, maintain, and improve the performance and security of the Service.
• Send important updates, such as changes to our plans, policies, or the Service.

4. Cookies and Similar Technologies

Our website and dashboard use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling them may affect certain features of the Service.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Service, such as hosting, payment processing, and customer support tools.
• Other users within your organization, where your account is part of a team or multi-tenant workspace.
• Authorities, where required to comply with a legal obligation or to protect the rights, property, or safety of myscreenverse, our users, or others.

6. Data Security

We use reasonable administrative, technical, and physical safeguards, including encrypted accounts and audit history, designed to protect your information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your account information and content for as long as your account remains active, or as needed to provide the Service. If you close your account, we will delete or anonymize your information within a reasonable period, unless we are required to retain it for legal or legitimate business purposes.

8. Your Rights and Choices

Depending on where you are located, you may have rights to access, correct, export, or delete your personal information, or to object to or restrict certain processing. You can update most account information directly from your dashboard, or contact us to make a request.

9. Children's Privacy

The Service is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at team@myscreenverse.com or write to us at 3, Shreemad Elegance, near Kanba Hospital, Nikol, Ahmedabad, Gujarat 380049.